Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Manage and Supervise CRM teams consisting of employees, contractors, and SOWs Manage tasks and initiatives associated with the product development life cycle for Dynamics 365 products and services for a platform Collaborate with cross functional teams to develop strategies that align organizational goals with Dynamics 365 capabilities Identify opportunities for process im

Evaluate operational efficiency and effectiveness Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets Obtain quantitative and qualitative data of business processes to analyze,

Provide investment industry expertise to client investment consultations and servicing of life insurance and full suite of investment products Administer and document account activity and execution in accordance with NFFG process and procedures and FINRA, NASAA, SEC regulations Conduct review of accounts to communicate account status, explain activities and inform clients

Supervise the day to day activities of REL Risk Management functions to ensure timeliness and accuracy of the work performed and adherence to applicable federal, mortgage lending, and Navy Federal Credit Union regulations and guidelines Contribute to a culture of collaboration by actively working across business lines and sharing knowledge Identify and implement tools, me

Support business strategy and initiatives within the business unit and/or across the organization Assist and collaborate with various levels of staff to accomplish tasks/assignments Perform research and analysis; may include quantitative and/or qualitative analysis Provide comprehensive day to day operational support Process and update data in automated systems; may gener

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Partner with stakeholders, including process owners and control officers, to document processes (via process flows), risks and controls, enhance control language, and validate that controls are being performed in compliance with the system of controls, relevant policies, standards, procedures, and other requirements to mitigate operational risks to our modeling efforts Su

Responsible for being knowledgeable and up to date on banking laws and regulations as well as NFCU policies and procedures pertaining to HMDA. Review accuracy of the data collected and required to be reported on mortgage loans originated. Review accuracy of the data collected and required to be reported on mortgage applications that did not originate (denials, withdrawals

Effective skill in the use of PCs and related software packages Ability to synthesize results of analyses, develop and make recommendations and presents results to solve unique and complex problems Desired Qualification(s) Advanced knowledge of NCUA regulations that govern the activities, products and services of the business unit Advanced knowledge of Navy Federal's func

Analyze, determine, and complete mechanical requirements including requirements such as installation, operation, alteration, repair, and maintenance of commercial cooking, refrigeration, and or HAVC equipment Diagnose and troubleshoot operational problems in accordance with recommended operational maintenance and repair guidance; may disassemble systems to repair problems

Contribute toward the planning and execution of integrated operational audits in accordance with Navy Federal and industry audit standards Identify and assess risks to develop and execute a risk based audit work program Occasionally act as Auditor In Charge on audits of lesser risk/complexity, providing guidance, coaching, and direction to Internal Audit staff regarding N

Evaluate operational efficiency and effectiveness Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets Obtain quantitative and qualitative data of business processes to analyze,

Hands on automation skills designing, building, and troubleshooting CI/CD pipelines and Infrastructure as Code of enterprise applications Build and support highly available CICD tools for pipelines and related integrations Design, build, and implement reusable YAML pipelines in Azure DevOps while adhering to best practices Perform analysis of DevOps practices, identify ga