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Concierge
Honolulu, HI
Job Description
JLL is currently seeking a dynamic individual for the role of Concierge in Honolulu, HI. The concierge will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property.
Responsibilities:
Greets and assists all guests and property personnel in an efficient and courteous manner
Takes great pride in offering helpful, friendly service at all times
Defines, communicates, and maintains high standards of guest service at all times
Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels
Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc.
Informs and suggests opportunities to engage guests in Center-wide retailers and events
Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses
Answer and respond to tenant phone calls and e-mails for assistance throughout the day
Provide guidance and information as requested from tenants and visitors to the building
Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
Develop and maintain professional relationships with key employee and tenant contacts at the property
Qualifications:
Ability to work independently
Ability to communicate effectively and work with a team
Customer service oriented.
Strong event planning skills
Strong attention to detail.
Bilingual skill is a plus. Japanese and Korean language skills are preferred.
Have an outgoing, upbeat, and friendly personality.
Can easily decipher which services are most appropriate to offer mall guests.
Take pride and ownership of the success of the Host team.
Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions.
Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs.
What's in it for you:
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Responsibilities:
Greets and assists all guests and property personnel in an efficient and courteous manner
Takes great pride in offering helpful, friendly service at all times
Defines, communicates, and maintains high standards of guest service at all times
Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels
Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc.
Informs and suggests opportunities to engage guests in Center-wide retailers and events
Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses
Answer and respond to tenant phone calls and e-mails for assistance throughout the day
Provide guidance and information as requested from tenants and visitors to the building
Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
Develop and maintain professional relationships with key employee and tenant contacts at the property
Qualifications:
Ability to work independently
Ability to communicate effectively and work with a team
Customer service oriented.
Strong event planning skills
Strong attention to detail.
Bilingual skill is a plus. Japanese and Korean language skills are preferred.
Have an outgoing, upbeat, and friendly personality.
Can easily decipher which services are most appropriate to offer mall guests.
Take pride and ownership of the success of the Host team.
Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions.
Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs.
What's in it for you:
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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