Collaborate with subject matter experts to identify and implement process improvement
Perform and/or coordinate planning, research, and analysis to ensure deliverables, documentation, and reporting are complete and meet contractual, compliance, and accreditation requirements
Analyze busines issues and provide recommendations to management, including but not limited to new services, contract deliverables, enhancements, etc.
Meet regularly with PBM vendor to ensure deliverables are properly managed
Research and analysis:
Gather and review information to identify trends and issues.
Develop strategies and tactics based on resources, constraints, and HMSA values.
Provide objective analysis of data and/or industry standards with recommendations to management
Ongoing assessment of program measures to ensure alignment with corporate goals and objectives
Cross-functional integration and interaction:
Collaborate with project teams, HMSA departments, and strategic partners to ensure appropriate operations and communication
Review reports, documents, and requirements and ensure the correct SMEs are informed and involved
Prepare and present analysis, assessments, and recommendations to multiple departments and leadership
Special projects and support of other departments, as assigned
Managerial support
Assist with vendor management and evaluation
Other duties
Performs all other miscellaneous responsibilities and duties as assigned or directed