Hawaiian and Pacific Islands Division

Ray and Joan Kroc Corps Community Center

Job Description (rev. 02.05.2024)

POSITION TITLE: Lead Fitness Attendant

DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)

SUPERVISOR: Fitness Manager

FLSA STATUS: Non-Exempt

CLASSIFICATION: Full Time

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus.

POSITION SUMMARY:

The Lead Fitness Attendant is responsible for assisting with supervision of Fitness Attendants. The Lead Attendant is also responsible for monitoring and cleaning all areas within the Health and Wellness facility and must maintain positive and friendly customer relations. The person will observe all activity within assigned areas offering high quality assistance to guests and visitors.

The Lead Fitness Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

REQUIRED EDUCATION AND EXPERIENCE:

1. High school graduate or GED.
2. Six months to one year's experience within the fitness industry which include knowledge of machine weights, free weights and cardio equipment.
3. Current CPR and First Aid certification (may be acquired after employment).

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities will be accepted.

ESSENTIAL FUNCTIONS:

1. Assist with supervision of Fitness Attendants: recruit, train and provide direction and quality control to ensure center meets or exceeds the monthly goals for fitness operation including financial and other operating results
2. Develop and maintain professional relationships with members and guests by providing personal attention to all participants through a proactive, welcoming approach. Learn and uses member's name on a consistent basis.
3. Introduce members to each other. Perform any service related making sure that they are having an experience that exceeds their expectations. Know names and take an interest in their lives; helping them to achieve their weight-loss/fitness goals.
4. Enforce Health and Wellness Center rules and resolve dispute between members.
5. Monitor and provide instruction on the safe and effective usage of cardio and strength training equipment. Educate members with various levels of experience, including novice users, in regards to rules and safe utilization of the machines.
6. Provide a safe physical environment by sorting/racking equipment and stripping machines that are not in use, and cleaning the floor of magazines/newspaper, trash and /or other debris.
7. Communicate all fitness protocols and procedures to members and guests. Provide information and answer questions about available Health and Wellness programs.
8. Respond to and report accidents and incidents to Health & Wellness Director using required documentation procedures.
9. Attend staff meetings and trainings and maintain current certifications.
10. Maintain cleanliness of facility by cleaning equipment and training areas, vacuuming, dusting, and sweeping. Report all equipment operational issues on the Maintenance Log as soon as they are noticed.
11. Document maintenance needs and submit to Health & Wellness Director.
12. Follow and ensure adherence to The Salvation Army Policies and Procedures.
13. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
14. Maintain regular and punctual work attendance.
15. Perform other duties as assigned.

MENTAL DEMANDS:

1. Able to prioritize and organize work assignments and take projects from beginning through completion.
2. Able to perform job functions with attention to detail, speed and accuracy.
3. Able to work in a fast-paced environment and maintain poise under pressure.
4. Is self-motivated, energetic, enthusiastic, motivational, and able to maintain a self-directed schedule
5. Genuine interest and commitment to providing quality service.
6. Respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgment.
7. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
8. Able to work with limited supervision, and work in a team setting with other professionals.
9. Exercise good judgment and comfortable taking initiative with projects.

PHYSICAL DEMANDS:

Excellent physical condition and capable of meeting the demands of the position.

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 40 pounds and occasionally more than 50 pounds. This employee may also be required to work weekends and evenings.

COMMUNICATION DEMANDS:

The position requires the ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances and follow directions thoroughly.

The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephone; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires communication via the latest technologies.

DESCRIPTION OF WORK ENVIRONMENT:

While performing the duties of this job, regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud. Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business.

CERTIFICATES & LICENSES:

Current CPR and AED certificates may be acquired after employment.

The candidate chosen for this position must have a valid driver's license and insured transportation.

On an annual basis, employees are required to participate in The Salvation Army's Fleet Safety Program.

CLEARANCES:

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.