POSITION TITLE: Lead Cafe Attendant

DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)

SUPERVISOR: Cafe Manager

FLSA STATUS: Non Exempt

CLASSIFICATION: Full Time, Hourly

POSITION SUMMARY:

The Lead Cafe Attendant is responsible for the preparation of food and beverages, ensuring hygiene levels are maintained and providing excellent customer service.

The Lead Cafe Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the way he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

REQUIRED EDUCATION AND EXPERIENCE:

1. High school degree or GED.
2. Food Handler Certificate and/or Servsafe Certificate
3. TB Clearance.
4. One year of experience as a food handler in a similar, high-volume, fast paced restaurant environment.
5. One year of guest service experience.
6. Work varied shifts, including weekends and holidays.
7. Basic computer skills and experience with POS systems.

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities will be accepted.

ESSENTIAL FUNCTIONS:

1. Learn food and beverage menus to explain items to members and guests.
2. Answer member and guest questions and offer suggestions on food products.
3. Assist cafe workers in their work, provide tra1ning and enforce department rules and etiquette to cafe workers (full time and part time)
4. Resolve guest complaints and inform Cafe Manager
5. Preparation of hot and cold beverages.
6. Receive food from Kitchen and place in designated holding areas at specified temperatures.
7. Defrost food, clean and prepare produce as assigned.
8. Set up and prepare the service line/areas and set up all condiments and non-alcoholic
9. Anticipate usage levels and report food replenishment needs to the Kitchen on a timely Monitor and maintain the quality of all food and cleanliness on service lines.
10. Requisition necessary supplies according to Restock stations for next meal period.
11. Perform cashiering responsibilities including the handling of all money transactions, as well as credit cards and knowledge of the O.S system to properly ring in customers' orders and perform closing procedures, including depositing monies into the safe.
12. Wipe dining tables clean and replenish condiment stations throughout the shift.
13. Clean up spills immediately. Clean and sanitize service lines, beverage dispensing equipment and other equipment, following Sweep and mop the floor.
14. Ensure that all equipment is in working order and clean; report any equipment damages, safety hazards, and maintenance problems to the Cafe Manager.
15. Return unused food to designated areas and store.
16. Clean and organize supply/storage closets.
17. See that all injuries are reported timely and according to procedure.
18. Maintain quality and supply levels of stock, food and non-alcoholic beverages to designated amounts throughout scheduled hours of operation including silverware, glassware, chinaware, utensils, tools and other equipment for service.
19. Ensure the cafe areas inside and out, are clean, safe and hygienic always; and that adequate security measures are Ensure that basic cleaning duties are carried out in a timely manner.
20. Follow and ensure adherence to The Salvation Army Policies and Procedures.
21. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
22. Attend staff meetings and other administrative meetings.
23. Maintain regular and punctual work attendance.
24. Perform other duties as assigned.

MENTAL DEMANDS:

1. Professional, friendly and passionate about customer service.
2. Able to prioritize and organize work assignments and take projects from beginning through completion.
3. Able to perform job functions with attention to detail, speed and accuracy.
4. Able to work in a fast-paced environment and maintain poise under pressure.
5. Is self-motivated, energetic, enthusiastic, motivational, and able to maintain a self-directed schedule.
6. Genuine interest and commitment to providing quality service.
7. Respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgement.
8. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
9. Able to work with limited supervision, and work in a team setting with other professionals.
10. Exercise good judgment and comfortable taking initiative with projects.

PHYSICAL DEMANDS:

The position requires standing for long period of time, as well as sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; pushing/pulling/lifting/carrying 25 pounds and occasionally more than 25 pounds. This employee must be able to work all shifts, weekends, holidays and special events as needed.