Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Primary Purpose of Job Monitors the operating environment to ensure Loan Operations is functioning in accordance with approved company policies, procedures and regulatory requirements. Provides leadership to the Loan Operations team, which includes training, motivating and coaching. Ensures consistent and accurate delivery of support functions on both departmental and bra

Primary Purpose Of Job Ensures a positive customer experience by providing exceptional servicing for consumer loan products. Supports customer facing teammates as related to loan servicing and support and continually seeks ways to improve processes and work collaboratively with teammates across all lines of business. Responsibilities include onboarding new loans, servicin